MnPALS Virtual Conference 2021: Flexibility in Library Services

Presenter: Jill Holman and Johnna Horton
Slides, Handout
Since COVID has affected our services, it also affects our metrics. A lot of our traditional library stats are down (such as gate counts, reference questions, circulation, ILL). Electronic usage is up, but data on this is difficult to consolidate. How should you alter your charts and reports when traditional library stats are down? Let’s look at some practical tips you can use to document the changes. In addition, let’s be sure to highlight any new services and/or good stories! We will also discuss a bit about using stats to advocate for your library and how to tell a good story about your library.