ERM: Where to start when things don't work
From Etta Thornburg
Presenters: Annalis Luck and Carrie Curie
Attend and experience a brief tour of ERM troubleshooting. The presenters will start with some beginning troubleshooting steps you can take, tips on when you should send tickets to PALS/Ex Libris, common issues for vendors, and general cleanup recommendations that can help you avoid troubleshooting. This presentation is for a general audience and those new to ER troubleshooting. The presenters will not be covering advanced troubleshooting steps or discuss all scenarios you might encounter.